Return/Exchange & Refund Policy
- Eligibility: Returns/Refund are accepted only for products that are received damaged or defective. The product must be unused and in its original packaging. Refunds will be processed after the returned product is received and inspected.
- Parcel Opening Video Required: Customers are required to record a clear, continuous video while opening the parcel. The video should clearly show the package, shipping label, and the product inside. This video may be required as proof for any damage, defect, or exchange claim.
- Request Period: Any return or exchange request must be initiated within 7 days of delivery.
- Exchange: In case of a damaged or defective product, customers may opt for an exchange with another product of the same value, subject to availability. The product being returned must be unused and in its original packaging.
- Non-Returnable/Exchanged Items: Products that are used, altered, improperly folded or damaged after delivery by the customer are not eligible for return, exchange, or refund.